Handbook of usability testing : how to plan, design, and conduct effective tests
Rubin, Jeffrey | 2008
Part One: Usability testing: an overview. What makes something usable? -- What is usability testing? -- When should you test? -- Skills for test moderators. Part Two: The process for conducting a test. Develop the test plan -- Set up a testing environment -- Find and select participants -- Prepare test materials -- Conduct the test sessions -- Debrief the participant and observers -- Analyze data and observations -- Report findings and recommendations. Part Three: Advanced techniques. Expanding from usability testing to designing the user experience.
Whether it's software, a cell phone, or a refrigerator, your customer wants - no, expects - your product to be easy to use. This fully revised handbook provides clear, step-by-step guidelines to help you test your product for usability. Completely updated with current industry best practices, it can give you that all-important marketplace advantage: products that perform the way users expect. You'll learn to recognize factors that limit usability, decide where testing should occur, set up a test plan to assess goals for your product's usability, and more.
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